Terms and conditions


Terms and Conditions

Last modified on 11 July 2016

Welcome to AID LOCK

Thank you for using our products and services. Products and services under AID LOCK are supplied by AID LOCK AS with a business address at PO Box 3, 5480 Husnes, Norway. Hereinafter under the terms referred to as the Company.

By using our services, you agree to these terms. You are encouraged to read the terms carefully.

For each service, additional conditions may follow. Additional terms will be made available along with the relevant services, and they thus become a part of your agreement with the Company

1.     Purpose

The company’s products and services are designed to provide the display of information and important health information in the communication between you, as an individual, and health care personnel in the health sector and also to offer services that the individual user may use voluntarily.

The purpose of storing the data is so that it may be retrieved by the person who has registered it, as well as by healthcare personnel, if an accident occurs.

2.     Definitions - In the context of these Terms and Conditions

“Personal information” means information and assessments that can be linked to you as an individual. Under the concept of “personal information”, it also in terms and conditions includes “sensitive personal information”, which covers health information about you as an individual.

Under terms and conditions, “person register” is defined as registries where personal information is systematically stored so that information about the individual can be retrieved. The term “registered individual” refers to the one the personal information relates to.

3.     Privacy

Your privacy is important for us. The Company therefore has some basic principles:

a)      We do not ask for your personal information unless we need it in order to offer you the products and services you have requested by registering with us.

b)     The Company neither collects nor stores any personal information about you as an individual unless you have voluntarily chosen to register such data.

c)     Personal data shall only be stored and may be only be modified by the one who originally enters the data.

d)     We will not share your personal information with anyone or anything that is contrary to the Company’s purpose.

e)     We treat personal information about you as an individual safely and with the highest confidentiality.

The website and the Company’s products and services are subject to, and are in relation to Norwegian law, including legislative and other legal conditions in privacy, health and copyright. By registering with us, you have chosen to accept our terms and conditions, including that the company has registered personal information about you in our personal register, which occasionally may be used by healthcare personnel who have access to our products and services. This can also, depending on the information you have chosen to enter, include sensitive personal data.

4.     Sharing of Content and Information

You own all content and all information you have entered on the Company’s website, products and services. You can always manage how this is shared via settings for privacy and applications.

Upon acceptance of the Company’s terms, you agree to the Company being granted access to security information/documentation in order for the Company to fulfil its responsibilities under the law and regulations. The Company, unless otherwise specified by law, has the right to access personal information for this purpose.

If you delete confidential content, it is deleted in a manner similar to when you empty the recycle bin on a computer. By accepting the Company’s terms, you acknowledge that removed content may still be stored as a backup for a reasonable period.

5.     Registration and Account Security

We are constantly working to keep the Company’s website, products and services secure and reliable.

The Company uses SSL (Secure Sockets Layer) technology to encrypt the registered personal information, such as name, address, as well as sensitive personal information such as health information and credit card numbers. The Company has partnered with an industry leader in online security to ensure the safety of the Company’s products and services.

Data stored in the database is encrypted. In other words, the data cannot be read directly out of the database without having a key to unlock the data.

- Symmetric encryption with AES 256 bit strength

- Symmetric key is stored in the Software outside Public domain.

Traffic going to and from the service is also encrypted by placing the traffic on HTTPS and on a SSL certificate.

- All traffic between the client (website, mobile application, any desktop applications, etc.) and the server will go through a secure SSL line

- SSL certificate with 2048 bit encryption

In addition, we store sensitive information outside the person table so the administrator only has access to personal information and not to the fields that are related to sensitive information. Communication between these areas will also use encryption with AES 256 bits strength.

The Company is not held liable for whether or not the personal information of the data subject, your personal information, is correct and accurate. As a registered individual in the Company’s products and services, it is your responsibility as a user to provide your real name as well as correct information about you as a user/registered individual. The following obligations apply to you as a user of the Company’s website, products and services:

a)      You must not provide false personal information on the Company’s website, products and services.

b)     You must not create an account for anyone other than yourself without permission.

c)     You must not create more than one personal account.

d)     If we disable your account, you should not create a new one without our permission.

e)     You must ensure that your personal information, including and especially those of a sensitive nature, are accurate and updated.

f)      You may not share your password with anyone, allow anyone to access your account, or do anything else that could impair the security of your user account. Except authorised healthcare professional.

g)     You may not transfer/assign your account to someone else. 

6.     Provisions for the software

If you use or download the Company’s software, e.g. the Company’s applications (apps), you acknowledge that the software from time to time may download and install updates/upgrades and additional functions so that we can improve and develop the software.

7.     Changes

If the Company changes the terms or conditions for the Company’s products and services, we will give you a registered message, and we will give you the opportunity to review and approve the revised terms. Such changes in the terms will be announced on the Company’s website under the terms/ privacy in ample time before the changes eventually occur.

8.     Payment

We will make payments to AID LOCK convenient and simple, so you can fund your transactions using a variety of sources, including credit cards, debit cards and other payment methods. A subcontractor will be responsible for this.

9.     Termination/Cancellation

If the registered individual violates the Company’s terms and spirit, or otherwise exposes the Company to risk or possible legal liability, the Company may block the registered individual’s access to the Company’s products or services, or parts of these.

The Company will notify the registered individual about this by e-mail and/or upon logging onto the account. The registered individual may also terminate/delete the account or disable the applications by notifying the Company of such a cancellation. The Company’s information processors will remove personal information on the registered individual if they no longer wish to participate in the Company’s services.

10.  Legal Matters

All questions which may arise regarding the content and use of the pages are governed by Norwegian law. Any disputes are to be settled in a venue in Norway.

AID LOCK AS owns the website AID LOCK, including the products and services offered by the Company. Unless the rights belong to a third party, AID LOCK AS retains the ownership, copyright, trademarks and all other intellectual property rights related to the website, as well as products and services offered by the Company. 

Any links to external sites on the Company’s website are not subject to Company’s terms and conditions. Such websites and their content are subject to separate terms of use, which will appear on the respective websites. The company takes no responsibility for those contents or terms

You may not modify, create derivative works or copy the source code of the Company, the website and the applications.

11.   Contact AID LOCK

AID LOCK wants you, as a registered user or stakeholder, to feel free to ask questions or comment on our terms. Inquiries regarding company terms should be addressed to help@aid-lock.no